Frequently Asked Questions
Getting started
What is the Dwarsrivier Supplier Portal?
It is Dwarsrivier’s online platform for supplier registration, onboarding and collaboration — where you manage your company profile, compliance documents, banking details, RFQs, purchase orders and invoices in one secure place.
How do I register as a supplier?
Select Register on the home page and provide your company details. Once registered, you can complete the guided onboarding steps. Our procurement team reviews your submission and notifies you once your profile is approved.
How long does onboarding take?
This depends on how quickly the required documents are submitted and verified. Completing every step accurately, with valid supporting documents, is the fastest route to approval.
Documents & compliance
Which documents do I need?
Typically your company registration details, SARS Tax Clearance / PIN, VAT registration (if applicable), B-BBEE certificate, and proof of banking. SHEQ certificates (e.g. ISO 9001 / 14001 / 45001) may be requested depending on the goods or services you provide.
How is my personal information handled?
All personal information is processed in accordance with POPIA. You are asked to provide consent during onboarding, and your data is used only to manage your relationship with Dwarsrivier.
What if a certificate expires?
The portal tracks expiry dates and will prompt you to upload renewed documents so your profile stays compliant.
Banking, orders & payments
How do I update my banking details?
Banking details are captured in the Banking step of onboarding. For security, changes to banking information are verified before they take effect — never share banking changes by email alone.
How do I respond to an RFQ or view a purchase order?
Once approved, RFQs and purchase orders appear in your portal dashboard. You can submit quotations, view awarded orders, and track invoices and payment status.
Who do I contact for help?
Please email procurement@dwarsrivier.co.za and our team will assist you.